Dispute Reasons for a Card Transaction

Use this when: The same merchant charged you more than once for the same purchase.
Examples: Two identical charges on the same date; one pending + one posted.
Provide:

• Receipt or invoice showing a single purchase
• Screenshot of your statement highlighting both entries
• Any merchant communication acknowledging the duplicate (if available)

Use this when: You paid the merchant using a different method (cash, ACH, another card), but the Corpay card was also charged.
Provide:

• Proof of alternate payment (bank/ACH confirmation, card receipt, cancelled check)
• Invoice marked “Paid” (if available)
• Email or note from the merchant confirming the correct payment

Use this when: Goods/services were never delivered, or the order was canceled and you were still billed.
Provide:

• Order confirmation and expected delivery/service date
• Delivery tracking showing no delivery or a failed/canceled delivery
• Cancellation notices or correspondence with the merchant
• Any attempt to resolve directly with the merchant (email thread or ticket)

Use this when: The posted amount is higher than your receipt or agreed price (e.g., incorrect tip, wrong currency conversion, added fees).
Provide:

• Original receipt or order confirmation showing the correct amount
• Explanation of the difference (e.g., “Tip entered: $5; posted tip: $50”)
• Merchant communications, if any

Use this when: The transaction is unknown or fraudulent.

Note: Selecting this option may block your card for security, as it indicates potential fraudulent activity.
Provide:

• Brief description of why it’s unauthorized (card in your possession, no one else permitted, etc.)
• Any supporting evidence (police report or fraud affidavit if requested)
   

What happens next: Our team may contact you for additional details and will work with the network to investigate.

Use this when: The merchant agreed to issue a credit (return or adjustment) but it hasn’t posted.
Provide:

• Description of the discrepancy with photos or documentation
• Copy of the advertisement, quote, SOW, or contract
• Return/cancellation attempts and merchant responses

Use this when: None of the above apply.
Provide:

• Clear description of the issue
• Any documents that help explain the situation (contracts, emails, screenshots)